Refund policy
Return and Refund policy
As a small business, we utilize print-on-demand to manufacture our products. This means we are unable to accept returns on the following:
- Wrong size ordered
- Buyer's remorse
- Minor print placement variations within standard tolerance
Returns & Exchanges
Things we can take care of and guarantee replacements/returns for:
- Damaged
- Defective
- Misprinted or misaligned
- Incorrect from what was ordered
Please provide photo evidence so that we can swiftly pass it on our our production partners.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
Once reviewed, we will arrange for a replacement or refund at no additional cost.
Sizing
Please review our sizing charts carefully before placing your order. Because each item is made specifically for your order, we cannot offer refunds or exchanges for items ordered in the wrong size. Please note that some of our clothing is "Pre-shrunk 100% ring-spun US cotton". Meaning these clothes have a chance to run slightly smaller than a typical size. Please consider reviewing our sizing charts before ordering.
Refunds
If your claim is approved, your refund will be issued to your original method of payment. Processing times may vary depending on your bank or credit card provider.
Lost Packages
If a package is marked as delivered by the shipping carrier but cannot be located, customers should first contact the carrier directly. We will do our best to assist, but we cannot guarantee refunds or replacements for packages marked as delivered.
Order Changes and Cancellations
Because orders are processed quickly after they are placed, requests to change or cancel an order must be submitted within 24 hours of purchase. After production has begun, we may be unable to modify or cancel the order.
Contact Us
If you have any questions about your order, please contact us below or at:
Email: laketravisclothingco@gmail.com
We appreciate your support of Lake Travis Clothing Co. and thank you for shopping with us!